Shipping Protection

$1.00

Tax and shipping calculated at checkout.

Free U.S. shippingOn orders over $200
30-day returnsUninstalled, original packaging
Custom sizes on requestFinish, drop & size made to order
Free lighting helpSend a room photo, get a plan

Optional protection for your order against loss in transit and theft after delivery. If a protected package is lost or stolen, we send a free replacement or give you a full refund. See Shipping Protection details.

FAQs

How long will delivery take?

Total delivery time is 8–16 business days from the day you order, to anywhere in the US. That's 1–2 business days for us to prepare and dispatch your order, then 7–14 business days in transit. Express orders get priority handling and usually arrive sooner.

Orders placed after 5pm CT, on weekends or on US holidays start processing the next business day. A tracking link is emailed as soon as your order ships, and you can check on it anytime from our Track Your Order page.

How much does shipping cost?

Standard shipping is $15 and express is $30 per order. Standard shipping is free on orders over $200. The exact options and prices are shown at checkout before you pay. We ship to US addresses only. Full shipping policy

Do I need an electrician to install it?

Plug-in, USB and solar lights don't need an electrician: plug them in or place them and they're ready to go.

Hardwired fixtures (pendants, chandeliers, wall and ceiling lights, and hardwired outdoor lights) should be installed by a licensed electrician to meet local building and electrical codes. Check the specifications above for the power source, and our Size & Installation Guide for hanging heights and spacing.

Please test your light before installing it. Installed or hard-wired items can't be returned unless they're faulty.

Can I get a different size or finish?

Often, yes. Our custom lighting service covers different sizes, finishes, drop lengths and quantities for homes and projects.

Email support@cannazco.com with this product's name, what you'd like changed and roughly how many you need. We'll reply within 1 business day with options and a quote. Custom and made-to-order pieces can't be returned, so we confirm every detail with you first.

What if it arrives damaged?

Damage in transit is always covered at no extra cost. Within 48 hours of delivery, email us your order number with photos of the box and the product.

Please keep the packaging until we've looked at it. Once we've reviewed it, we'll send a free replacement or a full refund, and you won't pay anything to send it back. How to report a damaged item

Return and Refund Policy

30-day returns. You have 30 days from delivery to ask for a return. Items need to be unused, uninstalled and in their original box with all fittings, bulbs and hardware.

How to return: email support@cannazco.com with your order number and the reason. We reply within 1 business day with a Return Authorization and the return address. Please send the item back within 7 days of receiving it. Returns sent without approval can't be accepted.

Return shipping: free if the item is faulty, damaged or not what you ordered. For change-of-mind returns, you cover the return shipping, and the original shipping charge isn't refunded.

Refunds go back to your original payment method within 7 business days of us inspecting the return. You can cancel for a full refund anytime before your order ships.

Installed, hard-wired or modified lights and custom or made-to-order pieces can't be returned unless faulty. Read the full refund policy

Shipping & Delivery

We ship to US addresses only. Standard shipping is $15, express is $30, and standard is free over $200.

Delivery takes 8–16 business days in total: 1–2 business days to dispatch, then 7–14 in transit. Every order ships with tracking, and your tracking link is emailed the day your order ships.

Optional Shipping Protection is available in your cart. It covers parcels lost in transit or stolen after delivery. Full shipping policy · Track your order

Free Lighting Help

Not sure if this light is the right size, finish or brightness for your space? Our team will help for free, with no obligation.

Send a photo of the room, rough measurements (ceiling height, table or island length, wall width) and the look you're after to support@cannazco.com. We'll reply within 1 business day with the right size, hanging height, quantity and placement.

Get lighting help · Size & Installation Guide

Ask a question

Have a question about this product, an order or installation? Real people answer every message.

Email: support@cannazco.com
Phone: (469) 440-2909
Hours: Mon–Fri, 9am–5pm CT (closed weekends and US holidays)

We reply within 1 business day. You can also use our contact form.