Shipping policy
Cannazco ships indoor and outdoor lighting to customers across the United States. This policy sets out what delivery costs, how long it takes and what to do if something goes wrong along the way. Questions about an order can be sent to support@cannazco.com.
Where We Deliver
We currently deliver only to addresses within the United States. We are unable to accept orders for delivery outside the US.
Shipping Rates
Standard Shipping costs a flat $15 per order. Express Shipping costs a flat $30 per order. Standard Shipping is free on every order over $200. The shipping options available for your order and their prices are shown at checkout before you pay.
Order Processing
Once your payment is confirmed, we prepare and dispatch your order within 1–2 business days. Business days are Monday to Friday, excluding US federal holidays. Orders placed after 5:00 PM Central Time, or on a weekend or holiday, begin processing on the next business day.
Delivery Times
With Standard Shipping, the total time from placing your order to receiving it is 8–16 business days, made up of 1–2 business days of processing and 7–14 business days in transit. Express Shipping orders receive priority handling and travel with a faster carrier service, so they generally arrive sooner than Standard Shipping orders. All delivery times are estimates, and busy holiday periods can add a little extra time.
Tracking Your Order
Every order is shipped with tracking. As soon as your parcel is on its way, we email you a shipping confirmation containing your tracking number and a link to follow its progress.
Delays
Occasionally a parcel may be held up by severe weather, carrier backlogs or high order volumes. If your order has not arrived within the estimated delivery window, please get in touch and we will follow it up with the carrier for you.
Address Accuracy
Please check your shipping address carefully at checkout. If you notice a mistake, email us straight away. We can update the address if the order has not yet shipped, but we cannot be responsible for parcels sent to an incorrect address that was entered at checkout.
Lost or Damaged Parcels
If your parcel is lost in transit or your light arrives damaged, email us with your order number and, for damaged items, photos of the box and the product within 48 hours of delivery. We will look into it and send a replacement or issue a full refund as quickly as possible.
Contact Us
Store Name: Cannazco
Address: 4194 Waldeck Street, Dallas, TX 75212, United States
Email: support@cannazco.com
Phone: (469) 440-2909
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time (CT). Closed weekends and US federal holidays.
We reply to every message within 1 business day.