Cannazco

Shipping
Protection

Shipping Protection is an optional add-on you can switch on in your cart for about 5% of your order subtotal. It covers the things a standard order doesn't: packages that go missing in transit and packages stolen after the carrier marks them delivered.

What's covered

Lost in transit: if tracking shows no movement for 10 business days, or the carrier confirms the package is lost
Stolen after delivery: if your package is marked delivered but taken before you could bring it inside

For a covered claim, we send a free replacement or give you a full refund of the protected items. You choose which.

Already included on every order

You don't need Shipping Protection for items that arrive damaged. Damage in transit is always covered at no extra cost. Just follow our Report a Damaged Item steps.

How to make a claim

Email support@cannazco.com within 14 days of the expected delivery date.
Include your order number and a short description of what happened.
For stolen packages, tell us when you noticed it was missing. A police report helps but isn't required.

We reply within 1 business day (Mon–Fri, 9am–5pm CT) and handle every claim ourselves, with no third-party insurer involved.

Good to know

Shipping Protection is optional and off by default. You can add or remove it in your cart before checkout.
The fee is 5% of your product subtotal, rounded to the nearest dollar (to the nearest $5 on subtotals over $100), from $1 up to a maximum of $250. Your cart always shows the exact fee before you switch it on.
The fee is refundable if you cancel your order before it ships.
Coverage applies to orders shipped to US addresses.