Refund policy

We want every light you buy from Cannazco, indoor or outdoor, to be the right one for your home. If it isn't, this policy explains how returns, exchanges and refunds work.

Your 30-Day Return Window

You have 30 days from the date your order is delivered to ask for a return. To qualify, the item needs to be unused, uninstalled and in the same condition you received it, packed in its original box with all fittings, bulbs and hardware included. Please have your order number or receipt ready, as we need proof of purchase to process any return. Requests made after the 30-day window has closed are not eligible for a refund.

Starting a Return

Send an email to support@cannazco.com with your order number and a short note explaining why you would like to return the item. We reply within 1 business day. If your request is approved, we will send you a Return Authorization along with the address the item should be sent to and packing instructions. Please ship the item back within 7 days of receiving your Return Authorization. We are unable to accept parcels that arrive without an approved Return Authorization, and returns should not be sent to our office address unless our team asks you to.

Who Pays for Return Shipping

If your light arrives faulty, damaged in transit, or is not the item you ordered, let us know within 48 hours of delivery and include clear photos of the problem. Once we have reviewed it, we will send a replacement or issue a full refund, and you will not pay anything for the return. If you have simply changed your mind or chose the wrong product, the cost of sending the item back is yours to cover, and we ask that you use a tracked shipping service. Original shipping charges are not refundable on change-of-mind returns.

How Refunds Are Processed

When your return reaches us, we inspect it and email you to confirm whether the refund has been approved. Approved refunds are issued within 7 business days of inspection, back to the payment method you used at checkout. Depending on your bank or card provider, it can take a few extra days for the credit to show on your statement.

Exchanges

If you would prefer a different size, finish or style, contact us first. After your return has been approved, simply place a new order for the item you want. Exchanges follow the same conditions as regular returns.

Cancelling an Order

You can cancel your order for a full refund at any point before it has been dispatched. Email us as soon as possible with your order number. Once an order has shipped it can no longer be cancelled, but you are welcome to return it under this policy after it arrives.

Items We Cannot Accept Back

Lights that have been installed, hard-wired, modified or damaged after delivery cannot be returned unless they are faulty. Custom or made-to-order pieces and gift cards are also non-returnable.

Your Rights Under the Law

This policy does not take away any rights you have under applicable United States federal and state consumer protection laws, including your rights relating to products that are defective or not as described.

Contact Us

Store Name: Cannazco
Address: 4194 Waldeck Street, Dallas, TX 75212, United States
Email: support@cannazco.com
Phone: (469) 440-2909
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time (CT). Closed weekends and US federal holidays.
We reply to every message within 1 business day.