Cannazco

Report a Damaged
Item

Lighting can be fragile, and occasionally something gets knocked about in transit. If your order arrives damaged, we'll make it right.

What to do

Don't install it. Please don't attempt to install or use a damaged fixture, especially anything with broken glass or exposed wiring.
Keep the packaging. Hold on to the box and packing materials until we've resolved your claim.
Take photos. Photograph the damaged item, the inside of the box and the outside of the box, including the shipping label.
Email us within 48 hours of delivery. Send the photos and your order number to support@cannazco.com.

What happens next

We reply within 1 business day (Mon–Fri, 9am–5pm CT). Once we've reviewed your photos, we'll arrange a replacement or refund for the damaged item. You won't be asked to pay for return shipping on items that arrived damaged.

For everything else about returns, see our Refund Policy.